Each Variation is assigned to the corresponding Post Fulfillment Request. The variations listed are intended only for use by the Rehabmart Post Fulfillment Department.
About The Post Fulfillment Department Repairs and Service
Product Overview:
Rehabmart reserves the right to refer the customer to the actual product manufacturer when replacement parts are needed. Rehabmart will provide its customers with manufacturer contact information and when directed by Rehabmart to do so, the customer will need to speak directly with the product manufacturer in order to obtain replacement parts that were mistakenly omitted from a shipment, damaged during shipment, or to replace parts that malfunction while covered by a manufacturers warranty.
This product is non-returnable due to: Accessories and Replacements are non-returnable per the Return Policy.
Note: This product is for sale in the United States only and is ineligible for International Shipping.
More Product Details Below
Product Options:
Choose an option from each section marked (Required), then click "Add Selections to Cart":
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Manufacturer's Warranty Policy:
Rehabmart supports its customers by offering to provide manufacturer contact information for warranty claims with the product manufacturer. Customers should complete the mail-in the warranty support card (if provided) on each manufacturer-warrantied product purchase. Rehabmart is happy to assist customers with manufacturer contact information including the manufacturer's warranty support telephone number.
There are certain manufacturers who require Rehabmart to serve as the liaison between the Customer and the Manufacturer when a Manufacturer's Warranty Claim is filed.
Rehabmart is designated as the Warranty Support Interfacing Agent for the following manufacturers: Airos Medical, Bestcare, and Handicare.
If you purchased a product from one of the preceding manufacturers, please contact the Rehabmart Returns & Warrant Support Team. To initiate a warranty claim, email warranty-claim@rehabmart.com and include your order number, serial number and lot number of the product needing warrantied service. A warranty ticket will be created for your reference and records. Customers should complete the mail-in the warranty support card (if provided) on each manufacturer-warrantied product purchase.
The product manufacturer may require the customer to ship the product back to their specific Distribution Facility for the product to be evaluated. The customer/claimant is required to pay for return shipping and any technician service fees if this is required by the Manufacturer's Warranty Policy. Depending on circumstances of the specific case, the manufacturer may decide to troubleshoot the product via customer/claimant interaction using phone or video call support. If the item is deemed to be defective by the manufacturer within the warrantable period, the product manufacturer will then decide whether to repair, replace, or refurbish the warrantied item. Often, the Manufacturer will choose to ship out replacement parts if they deem a specific part to be defective. However, this does not include the cost of a technician service visit which may be necessary to install the warrantied part. If you choose to hire a technician to install the warrantied replacement part(s), any service fees associated with the service visit are the responsibility of the customer/claimant.
If Assembly/Installation was purchased at checkout our contract with the third party Assembly Company requires the technician to assemble the product with specificity, step by step, per the manufacturer's instructions. The technician is required to demonstrate a fully functioning and operational product before leaving the job site. The customer is asked to sign the work order confirming a fully functioning and normally operating device. However, if you discover operational issues shortly after the departure of the Assembly Technician, this could indicate that specific part(s) could be defective. If so, this will likely be covered by the Manufacturers' Warranty. Please contact a Rehabmart Assembly Team Coordinator to alert us of the issue and we will create a Warranty Claim Case ID between the customer/claimant and the manufacturer to notify the manufacturer of the potential warranty issue.
FAQ For Post Fulfillment Department Repairs and Service
Customer Reviews of Post Fulfillment Department Repairs and Service
Item Reviewed: Post Fulfillment Department Repairs and Service 1 Review(s) - Average Customer Rating: 5.0 (1.0 to 5.0 scale)
It was easy working with Franco to return my BioCryo unit for repair. It also had a quick turn around and was back in use within approximately two weeks.
Most items are processed within 24 hours and are shipped from the warehouse within 48 hours
via 3-7 business day ground delivery service (unless lead-time is otherwise noted on the product page).
Free ground shipping only applies to the 48 contiguous United States. Hawaii, Alaska, Puerto Rico and all
international orders are subject to additional fees.
Orders placed over the weekend will be processed first thing Monday morning.
We will attempt to notify you by email and provide a tracking # when your product(s) ship.
Freight Shipping (Truck Freight)
Heavy items (anything over 150 lbs), bulk-freight, and pallet truck items and custom fabrication
made-to-order items may have longer shipping lead times.
Customer will be notified as soon as Truck-Freight items become available for overland freight shipment
across the 48 contiguous United States.
If you do not have a loading-dock, be sure to choose lift-gate as your delivery option when
purchasing an overland-freight truck item.
Free Freight Shipping, when applicable, only applies to the 48 contiguous United States.
Hawaii, Alaska, Puerto Rico and all international orders are subject to additional fees.
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